1. The seller shall appoint a site representative to handle all the relevant matters. When the equipment is delivered to the site, the goods shall be unpacked, checked, and handed over, and the unpacking, handover and acceptance shall be recorded properly.
2. In the period of installation and commissioning, the seller shall solve all quality problems found in a timely and accurate manner. For the parts with quality problems attributable to the seller, the seller shall bear all responsibilities and expenses for such quality problems; for the matters that are not deemed as the quality problems attributable to the seller, the seller shall also actively assist and cooperate to solve properly, and make every effort to meet the requirements for installation and commissioning progress.
3. In the period of trial operation, the seller will provide services in the whole process, conduct the field test according to the test schedule, and take responsibility for the test results.
1. The warranty period is one year after the acceptance of the equipment. If the user shuts down for any reason attributable to manufacturing of the equipment, the warranty period shall be postponed by the duration of shutdown.
2. In case of any quality problem in the equipment, the seller guarantees to give reply within 8 hours, rush to the scene within 24 hours, and troubleshoot within 5 working days. The seller shall solve the quality problems free of charge, offer the “three-guarantee” services, and provide the reworked parts, replacing parts, and renewed parts.
3. For the relevant outsourced parts, the seller shall be responsible for feeding back the quality information and proposing the service requirements to the manufacturers of the outsourced parts. In case of any quality problem, the manufacturers of the outsourced parts shall send personnel to the site within 24 hours to solve such quality problem.
1. Upon expiry of the warranty period, the seller shall, in a responsible attitude for the users, visit the users on a regular basis, seek for opinions from the users, solve the problems raised by the users, and understand the user demands. The seller shall actively process the information fed back by the buyer according to the spare parts required by the users. In case of any problem in the equipment, the seller guarantees to give reply within 8 hours, rush to the scene within 24 hours, and provide the most preferential service.
2. The seller guarantees to supply the spares parts at the preferential prices and in the shortest lead time, so as to ensure the normal operation of the equipment.
3. In case of overhaul of the equipment and other problems in the equipment, the seller is willing to provide the overhaul service and other technical support.
